Shipping & Returns Policy
Kreative Cherries
Thank you for shopping with Kreative Cherries! We want you to have a great shopping experience. Please review our shipping and return policies before placing your order.
Shipping Information
Order Processing
Orders are processed after payment has been confirmed. Processing times may vary depending on the product, availability, and whether the item is custom-made.
Ready-to-ship items: Typically 1–3 business days.
Made-to-order apparel and accessories: Typically 3–7 business days.
Processing times do not include shipping transit time.
Shipping Rates
FREE standard shipping on orders of $60 or more.
Orders under $60 will be charged the shipping rate displayed at checkout.
Shipping rates are calculated before applicable taxes unless otherwise stated.
Free shipping applies to eligible U.S. orders with a merchandise subtotal of $60 or more after discounts.
Shipping & Delivery
We currently ship within the United States.
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Delivery times depend on the shipping carrier and destination. Carrier delays, weather conditions, and holidays may affect delivery dates.
Please double-check your shipping address before completing your purchase.
Returns & Exchanges
Custom & Made-to-Order Products
Because many Kreative Cherries products are made specifically for each order, custom and personalized products are final sale unless they arrive damaged, defective, or incorrect.
This includes personalized apparel, custom bags, and items made with customer-requested designs.
Standard Products
Unused, non-custom products may be eligible for return within 14 days of delivery.
To qualify, items must be unworn, unused, and in their original condition.
Please contact us before returning an item. Returns sent without prior authorization may not be accepted.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include your order number, a description of the issue, and clear photos of the product.
We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.
Refunds
Once an eligible return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method. Processing times depend on your payment provider.
Original shipping charges are nonrefundable unless the return is due to our error or required by law.
Return Shipping
Customers are responsible for return shipping costs on eligible standard returns unless the item arrived damaged, defective, or incorrect.
Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible.
Orders that have already entered production or shipped may not be eligible for cancellation.
Contact Us
For shipping questions, returns, or order assistance, contact:
Kreative Cherries
Email: Contact@KreativeCherries.com
Website: www.kreativecherries.com
Please include your order number when contacting us.
This policy does not limit any rights you may have under applicable consumer protection laws.